RETURNS & REFUNDS POLICY
Effective Date: July 1, 2026
This policy explains the general return and refund standards applying to products promoted through Bloke Den and purchased through an official Bloke Den sales platform.
The legal seller and transaction-specific rules will be identified during checkout, in the order confirmation, or on the invoice. The policy published by the sales platform at the time of purchase will govern the individual transaction.
1. Change-of-Mind Returns
Unless a product page or transaction platform states otherwise, eligible products may normally be returned within 30 days of delivery for a change of mind.
To qualify, the product must normally:
- be unused and unmodified;
- be in clean and resalable condition;
- include all original accessories, manuals, parts, labels, and packaging;
- show no signs of installation, assembly, wear, contamination, damage, or misuse;
- be accompanied by valid proof of purchase.
A refund may be reduced or refused where permitted by law if the product has been used, damaged, modified, incompletely returned, or handled beyond what is reasonably necessary to inspect it.
These conditions do not limit any mandatory cancellation or withdrawal rights available under local law.
2. Authorization Is Required
All returns must be approved before shipment.
Contact the customer service address shown in your order confirmation or email:
Please include:
- order number;
- product name;
- reason for return;
- photographs or video where relevant.
After approval, the customer will receive the correct return address and instructions.
Do not send products to a registered business address, Australian warehouse, Chinese warehouse, or address printed on the original parcel unless that address has been authorized in writing.
3. Faulty, Damaged, or Incorrect Products
Contact customer service promptly if a product:
- arrives damaged;
- is faulty;
- is materially different from what was ordered;
- is missing essential components;
- does not reasonably match its description.
Where possible, report delivery damage within seven days and retain:
- outer packaging;
- shipping label;
- internal packaging;
- photographs or video of the issue.
The seven-day request helps us investigate courier damage. It does not shorten any longer statutory right relating to faulty or non-conforming goods.
Depending on the circumstances, remedies may include troubleshooting, repair, replacement parts, replacement, partial refund, or full refund.
4. Return Shipping
For an approved change-of-mind return, the customer is normally responsible for return shipping.
For a verified defective, damaged, incorrect, or non-conforming product, reasonable return or replacement shipping will be handled as required by applicable law or as agreed in writing.
Tracked shipping should be used. The customer should retain proof of shipment.
5. Original Shipping Charges
Original shipping charges are generally not refundable for change-of-mind returns.
Where applicable law requires the refund of standard delivery charges, those charges will be refunded.
Express, premium, upgraded, remote-area, and special-handling charges may remain non-refundable unless required by law.
6. Non-Returnable Products
Unless faulty or otherwise required by law, the following may not qualify for change-of-mind returns:
- personalized or made-to-order products;
- products modified at the customer’s request;
- sealed hygiene-sensitive products after opening;
- opened or used consumables;
- digital products after access or download begins;
- gift cards;
- products clearly marked final sale;
- products that cannot safely or legally be transported;
- hazardous, restricted, or regulated products;
- products damaged after delivery through misuse or improper handling.
7. Australian Returns
Products held in Australian stock may be eligible for return to an authorized Australian location.
A local return address will be provided after approval. Not every product can be returned to the same warehouse, particularly where specialized handling, repair, or supplier assessment is required.
Australian change-of-mind returns remain subject to the platform’s stated conditions. These conditions do not limit remedies for faulty, unsafe, misdescribed, or non-conforming goods under the Australian Consumer Law.
8. EU and EEA Customers
Where applicable, consumers in the European Union or European Economic Area may have a legal right to withdraw from an eligible online purchase within 14 days after receiving the goods.
The customer must communicate the decision to withdraw within the applicable period.
Unless otherwise agreed or required by law, the customer may be responsible for the direct cost of returning goods under the withdrawal right.
The customer may be responsible for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and functioning.
Legal exceptions may apply to certain goods and services.
9. International Returns
The authorized international return address may be located in:
- China;
- Australia;
- the destination country;
- another designated service or fulfilment location.
The correct address depends on the sales platform, seller, product, warehouse, and nature of the return.
Customers are responsible for accurately completing return customs documents. Returned merchandise should be identified as returned goods where permitted.
10. Refund Processing
After the returned product has been received and inspected, the customer will be notified whether the refund is approved.
Approved refunds will normally be issued to the original payment method.
Payment providers and banks may require additional processing time.
Where permitted by law, deductions may be made for:
- unreasonable handling;
- missing parts;
- customer-caused damage;
- unpaid return shipping;
- customs costs caused by incorrect documentation;
- other amounts agreed with the customer.
11. Cancellations
Contact the relevant sales platform as soon as possible to request cancellation.
Cancellation cannot be guaranteed after allocation, packing, processing, or dispatch has begun. The order may then need to be handled as a return.
12. Refused or Unclaimed Deliveries
Where a parcel is refused, unclaimed, returned because of an incorrect address, or returned after duties or taxes were not paid, resulting shipping, return, customs, storage, and handling costs may be deducted from the refund where permitted by law.
13. Platform-Specific Terms
Purchases made through OZSHED are subject to the Returns & Refunds Policy shown on OZSHED at the time of purchase.
Purchases made through shop.blokeden.com are subject to the policy shown on that platform at the time of purchase.
This main-site policy is intended to give customers a useful overview of the normal Bloke Den return standard. Where a platform-specific term differs, the term accepted during checkout will apply, subject to mandatory consumer law.
14. Contact
Bloke Den
Website: www.blokeden.com
Email: support@blokeden.com